Privacy Statement

Introduction

Greenbank Holidays Ltd. is committed to protecting our users’ privacy. This privacy policy explains how we collect, store and use personal data about you when you browse our websites. By using the Keycamp website, you are consenting to the practices stated in the Privacy Policy below.

Who we are

Keycamp is a trading name of Greenbank Holidays Ltd, part of the Cox & Kings group.

What information do we collect?

When you browse and make purchases from our website, we collect certain personal information from you. These details include (where applicable), name, sex, address, email address, telephone number, date of birth, age of party members and card details to make a payment.

We may also collect other information including where you came from to visit our website, your browser type, the country and area where your computer is located, what pages you viewed during your visit, which products/services you viewed and/or booked, any searches you made on the website etc.

How we use this data

Greenbank Holidays Ltd may use your personal data to:

• Process payment details, including providing details to third party security or credit reference agencies to perform identification and fraudulent checks
• Provide information to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc
• Maintain your customer account information
• Contact you about offers/products/services of interest (See Email Newsletters section below
• Customer research or satisfaction purposes
• Provide information to public authorities such as customs/immigration if required by them, or as requested by law

Where necessary, such companies may be outside the European Economic Area (EEA). We take your privacy seriously and other than as set out above, do not pass on, sell or rent your personal information to third parties.

Security

When you book your holiday online, we work with a reputable third party payment gateway, Sage Pay. Sage Pay uses Internet standard encryption technology, Secure Socket Layer (SSL), which encodes your credit card details and booking confirmation information before it is sent. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998 and Privacy and Electronic Communications (EU Directive) Regulations 2003, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

Cookies

This website uses cookies to collect information about you. Cookies are small data files that are stored on your computer when you visit our website. We collect information about you in order to develop the quality of our website and tailor our service to you. Some cookies track your interaction with our website from our advertisements on other websites, in order for us to improve our advertising effectiveness.

We may use reputable third party applications to collect some data for tracking and monitoring purposes. These applications may also use cookie based technology.

You can restrict the use of cookies on your computer by changing your browser settings.

Please note: Our website uses cookies to hold products/services in your basket through the booking process. If you choose to disable cookies, you will be unable to book on our website, though you can still use the website for browsing and research purposes. To get the best experience on our website, we recommend that you leave cookies turned on.

For further information about cookies, please visit www.allaboutcookies.org

Email Newsletters

If you have subscribed to our email newsletter, requested a brochure or have made a booking through us without opting out, you may receive promotional newsletters and information via email and post from Eurocamp and other companies in the Cox & Kings group. If you would prefer not to receive such information, you can opt out by clicking the unsubscribe link on the bottom of any email newsletter or alternatively, please Contact Us for us to arrange this for you. Please note: if you do unsubscribe from promotional email newsletters, you may still receive essential email communications specifically relating to your account or any booking you have with us.

Personalised Banner Advertising

If you browse our website, you may receive tailored banner advertising whilst visiting other websites. Our advertisements may contain information based on the content you have viewed whilst visiting our website. We use this information in order to provide you with a personalised experience based on the products/services you are interested in. This service is operated using a reputable third party application by placing cookies on your computer. For further information about cookies, please read the cookies section above.

Your Rights

You are entitled to a copy of your information held by us. We may make a small charge for providing this to you. Under the 1998 Data Protection Act your data controller is Greenbank Holidays Ltd.

Changes to this policy

This privacy policy was last updated June 2011. Please visit this page regularly to keep informed of any updates to this privacy policy.

Contact

If you have any queries in relation to our privacy policy, please Contact Us.